Mail Order is open from 10am to 10pm (Beirut time) daily. Should you try to contact us outside of our working hours we will contact you as soon as possible on the next working day.
There are four ways you can order with our Mail Order department
- Online at www.lushlebanon.com
- Over the phone on 00961 1 991618
- Email us at [email protected] with your details (please do not include your credit card details. We will contact you by phone for your payment).
Before you can place an order, you will need to register and then log in. Everyone is allowed one customer account. You are more than welcome to send lots of Lush to your friends, but they may live in a different house. All you need to do is complete a separate order for each different delivery address. Easy!
Very occasionally, if the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. While we can't be held liable for this, we will do everything we can to resolve this for you and put that smile back on your face again.
Once your order has been accepted, you just pay the sum that you see at the end of the checkout process, together with the delivery fee. We will only accept credit or debit cards in the name of the customer placing the order. Once you have placed an order, you will receive an e-mail within 24 hours, and then one within 24 hours of your order being dispatched, so you will know when to get the bath running!
Placing an order is legally binding but this does not affect your statutory rights as a consumer. For more details you can also have a little look at 'Cancellations and Returns' in these Terms and Conditions.
If, in our reasonable opinion, a customer acts against these Terms and Conditions, we do reserve the right to cancel or suspend their involvement in a sale. This includes non-payment of ordered products or fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept any order from any customer who we have cancelled or suspended.
We accept Western Union, Cash on Delivery. We will be accepting credit / debit cards real soon. Stay tuned!
For more information about our Mail Order service please visit our Terms and Conditions page