TERMS AND CONDITIONS
Welcome to www.lushlebanon.com – the wonderful world of Lush Fresh Handmade Cosmetics. This website is operated by Fresh Tree S.A.L. Just so you know, when you use and/or order products from this website, you are agreeing to these here terms and conditions, and, from this point onwards, any reference to "we", "us", "our" or "ourselves" refers to Fresh Tree S.A.L. Which makes sense really, right?
Beirut Souks, Souk Ayass,
Tel: 00 961 1 991618
Address for any returns or comments;
Fresh Tree S.A.L.
Beirut Souks, Souk Ayass,
Tel: 00 961 1 991618
We hope you have a lovely experience on our website. We spend many long hours by candlelight, wearing our fancy thinking caps, to ensure that this is the best possible website we can give our customers. Sometimes, however, things can break or go wonky, but we jump on the problems and try to sort them straight away. This might mean that your experience is a bit maddening, which makes us feel blue. So, if you do spot any errors, please hop on your computer as soon as you can and e-mail us at [email protected]lebanon.com, so that we can work on getting it fixed as soon as we can. Alternatively, you can call our Mail Order staff on 00 961 1 991618.
Because all of our products are fresh, handmade and contain lots of fresh ingredients, each batch of our products can come out slightly differently. This can then mean the product will differ from the one that Mr. Postman delivers to your front door, despite our best efforts to replicate the colours on the website. Colours also show up differently on different monitors.
So, are you sitting comfortably? Good, then we shall begin!
Before you can place an order, you will need to register and then log in. Everyone is allowed one customer account. You are more than welcome to send lots of Lush to your friends, but they may live in a different house. All you need to do is complete a separate order for each different delivery address. Easy!
Very occasionally, if the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. While we can't be held liable for this, we will do everything we can to resolve this for you and put that smile back on your face again.
Once your order has been accepted, you just pay the sum that you see at the end of the checkout process, together with the delivery fee. We will only accept credit or debit cards in the name of the customer placing the order. Once you have placed an order, you will receive an e-mail within 24 hours, and then one within 24 hours of your order being dispatched, so you will know when to get the bath running!
Placing an order is legally binding but this does not affect your statutory rights as a consumer. For more details you can also have a little look at 'Cancellations and Returns' in these Terms and Conditions.
If, in our reasonable opinion, a customer acts against these Terms and Conditions, we do reserve the right to cancel or suspend their involvement in a sale. This includes non-payment of ordered products or fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept any order from any customer who we have cancelled or suspended.
We make all of our products so fresh that, very rarely, we may not be able to supply something to you that you have ordered. Don't worry, though, we will offer you an alternative or a refund: whatever you fancy!
We accept Western Union, Lush gift vouchers, Direct Deposit, Cheque and Money Order. Lush gift vouchers, Cheques, and Money Orders must be mailed to us and received before we can process and dispatch your order.
Lush Mail Order is open daily from 10am to 10pm. You can call us on 00 961 1 991618. Alternatively, send an e-mail to [email protected]lebanon.com with any queries, problems or questions you may have.
Please note that the prices as stated on our website are in Lebanese Pound and are inclusive of VAT.
CANCELLING ORDERS AND RETURNS
At Lush, we believe you have the right to choose between a refund, exchange or a credit note if our goods are faulty, have been wrongly described, are different from the sample shown to you or do not do what they are supposed to do. Please retain your receipt for proof of purchase and contact the store which you purchased the products from.
Should you need to return your order to us, it must reach us within 21 days. Please pack it appropriately and include a note to tell us why you are sending it back. We will refund you within 7 days. If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods (if the goods have already been dispatched). If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs. Nothing in these Terms and Conditions affects your statutory rights as a consumer. If you should have any queries regarding returns please telephone us on 00 961 1 991618.
If you receive a damaged parcel, or a parcel that does not match the description given at the time you bought the products, then please forgive us. You were probably really excited to receive them as well, which is always the way, isn't it?
So, in order to make it better, it would be brilliant if you could call us on 00 961 1 991618 or email us at [email protected]lebanon.com so we can let you know how we will get this sorted out. We will need you to send these products back to us within 14 working days of receiving them. We will offer you an exchange where possible, or a full refund after we have received the return. In this case, we will pay for the postage of sending these items back to us because it's not your fault that you couldn't enjoy your goodies. Nothing in these Terms and Conditions affects your statutory rights as a consumer.
Now, our fresh face masks are free of preservatives and have to be treated like fresh food. That doesn't mean you can eat them, although Oatifix smells quite tasty, it just means that they need to be kept refrigerated, and this isn't always the case when they are being sent in parcels around Lebanon and the world. We can send fresh anywhere you like, but they have a very short shelf life of only three weeks.
Some areas will take longer to reach than others, so please bear in mind that it may sit in hot delivery depots and won't be kept refrigerated. If you are still willing to take this chance, we can't be held responsible for it turning up not as fresh as we recommend you should use it. We have an Express Post option on offer for you to get your fresh goodies delivered in a timely manner and we recommend choosing this when ordering any of our fresh face masks or Hair Doctor.
PRIVACY AND PERSONAL DATA
Your personal data will only be used for the processing and invoicing of your order only. If you would like to be kept up to date with all the new exciting Lush news, you can opt in for our newsletter and Fresh Matters by contacting us on 00 961 1 991618 or emailing [email protected], filling out a sign-up form in store or via the sign up method available on our homepage!
Our newsletter and other direct marketing can be issued by us, or by a service partner engaged by Fresh Tree S.A.L. (an address management or data integrity company), for example, posting your copies of Lush Times. We will not otherwise disclose your personal information to other agencies or companies without your explicit consent, unless required by law. We treat your data as strictly confidential!
If you do not wish to receive these communications anymore please e-mail firstname.lastname@example.org with the details you want removed or contact us on 00 961 1 991618. If you would like to change your personal data on our database or you want to inspect your personal data on file please contact us on the details mentioned above.
All texts, designs, trademarks, logos, brand names, product names, titles, sounds, music, graphics, video interfaces, visual interfaces, photographs, artwork and source code including, but not limited to, the functioning look and feel of such contents contained on the website is owned by its respective owners and is protected by trade dress, copyright, patent and trademark laws and various other intellectual property rights and unfair competition laws.
Delivery costs will be added to your order and the final total will include VAT calculated on your products and the cost of delivery. For all orders being delivered to an address in Lebanon, your final total will include VAT at 10%. For orders delivered outside the Lebanon, VAT will be deducted from your total payment during the final stage of the checkout process.