Returns & Refund

We always want you to be happy with your Lush purchase. But if you’re not, we make returns and exchanges easy. And we’d love to help you find something that’ll really knock your socks off instead. But if you’d prefer a refund, no problem: either bring the product back into store with your receipt, or ship the product back to us with the receipt. Just remember that we cannot accept online exclusives for return in-store, and we cannot accept shipped returns without prior authorization through Customer Care. So be sure to give us a call or live chat first. Note that any refund or exchange will not include or cover the cost of return shipping.

​The original payment method is needed to refund an item in a retail store.

Retail store purchases

Items purchased in-store may be returned with a receipt in a retail store or you can contact Customer Care. If you do not have your receipt, we will gladly offer you an exchange. ​

Remember, we cannot accept returns without prior authorization.

If we shipped the wrong item to you by mistake, please contact Customer Care. If the correct item is currently in stock, we will ship it to you at no additional cost. If the item is out of stock, has been discontinued and/or is a seasonal or limited-edition product, we will be happy to issue a refund for the purchase price instead.

We believe in happy people making happy soap, putting our faces on our products and making our mums proud.

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